Exchanges, Not Refunds

At Kimrox.lk, our commitment is to provide you with the best products and services. If, for any reason, you are not satisfied with your purchase, we offer exchanges to ensure your complete satisfaction.

Initiating an Exchange

To begin an exchange process, please follow these steps:

  1. Contact Us: Reach out to our dedicated customer support team by calling 077 373 3350 or sending an email to [email protected]. Our friendly representatives will assist you in initiating the exchange process.
  2. Provide Details: When you contact us, please provide essential details such as your order number, the product you wish to exchange, and the reason for the exchange. This information will help us expedite your request.

Exchange Eligibility

Please note that exchanges are subject to the following conditions:

  • Damaged or Defective Products: If the product you received is damaged, defective, or incorrect, we will gladly exchange it for you. In such cases, please contact us immediately upon receiving the product.
  • Incorrect Size or Variation: If you received the wrong size, color, or variation of the product, we will arrange an exchange for the correct one.
  • Change of Mind: In certain cases, we may accommodate exchanges for reasons such as a change of mind, but this is subject to our discretion. Please contact us to discuss your specific situation.

Exchange Request Timeframe

To be eligible for an exchange, please inform us within 7 days of the purchase date. This ensures a prompt and efficient exchange process.

Important Exchange Guidelines

  • The product for exchange must be in its original, unopened, unused, and unworn condition.
  • Ensure that all tags, user manuals, warranty cards, freebies, invoices, and accessories are included with the product.
  • The product should be returned in its original undamaged manufacturer’s packaging/box. If Kimrox.lk’s packaging/box was used for delivery, please return it without adding tape or stickers directly to the manufacturer’s packaging/box.
  • Remember to include your order number when initiating the exchange to facilitate the process.

Exchange Process

Once you’ve initiated an exchange request and met the necessary criteria, our team will guide you through the exchange process. We aim to make this process as smooth and convenient as possible.

Refund Policy

Please note that we do not offer refunds as our policy is exclusively for product exchanges to ensure your satisfaction with your Kimrox.lk purchase.

Thank you for choosing Kimrox.lk. We look forward to assisting you with your exchange needs and ensuring you have a positive shopping experience with us.